Guest Relation Coordinator - Crowne Plaza Amman
Marca del hotel: Crowne Plaza Hotels & Resorts
Ubicación: Jordania, Ammán
Hotel: Ammán (AMMHB), calle Rey Faisal Bin AbdulAziz, sexto círculo, 11195
Job number: 126371
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Coordinator capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
Qualifications:
- Bachelor's degree in hospitality management, or a related field (preferred)
- One years of experience in Guest relation
- Excellent verbal and written communication skills
- Ability to deal with difficult interactions and work under pressure
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service
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