Saltar al contenido

Agente de Servicio al Huésped - Holiday Inn Express Singapore Serangoon

2482x804-hotelfrontoffice
2482x804-hotelfrontoffice
Holiday-inn-express-tm-logo-pos-azul-rgb-es
Holiday-inn-express-tm-logo-pos-azul-rgb-es

Marca del hotel: Holiday Inn Express
Ubicación: Singapur, Singapur

Hotel: Singapur Serangoon (SINSG), 270 Jalan Besar, 209019

Número de trabajo: 122133

Your day-to-day
Financial Returns:
•   To assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes.
•   Handling Guest check-out and billing in an efficient, friendly and hassle-free manner.

People:
•   Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
•   Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Express Make Every Interaction Counts’ brand service behaviours. 
•   Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by Duty Manager. 
•   Contribute by participation in compliance with federal, state, and local laws and safety regulations.

 

Guest Experience:
•   Check Guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
•   Check Guests Out - Print and confirm details of payment and bill for guests upon check out
•   Answer any guests' inquiries practically and simply in adherence to brand standards.
•   Handle guests' complaints appropriately adhering to brand standards. 
•   Handle cashiering, payment, and foreign currency exchange accurately.   
•   Reliably handle all special needs and requests of guests and repeat visitors.
•   Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks, and license agreement mandates.  
•   Retrieve and print Arrival/Departure Report, Backup Report, and Trace Report from Oasis PMS for daily room allocation.
•   Accurately Enter/Update Reservations
•   Handle Telephone inquiries efficiently and effectively
•   Perform in a self-sufficient way in line with business requirements
•   Great Room- Process Guest Food and Beverage Orders, Clear Tables (The Great Room) 
•   Refresh Food and Beverage in The Great Room
•   Meeting room- Set up Meeting Room, Make Tea and Coffee
•   Organize Guest Areas and Pick up debris throughout Public Areas
•   Updating constantly on local knowledge to improve the guest experience.   
•   Responsible for IHG Rewards Club Enrolments & Recognition 
•   Finance/Admin (Petty Cash Processing, Purchasing, Billing)   

Responsible Business:
•   Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
•   Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
•   Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly
•   Initiate action to correct a hazardous situation and notify supervisors of potential dangers
•   Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety, and food safety, and drive action plans as required to achieve hotel corporate responsibility objectives.

Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.


What we need from you
Minimum high school/secondary education/college degree preferred. Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred basic computer literacy. Must be conversant in English.
 

En IHG, hemos hecho una promesa. Como uno de los principales grupos hoteleros del mundo, estamos aquí para ofrecer una verdadera hospitalidad para el bien. Hacer que nuestros huéspedes y colegas se sientan bienvenidos, cuidados, reconocidos y respetados, en cualquier parte del mundo. ¿Quieres ser parte del viaje?

En Holiday Inn Express, nos gusta viajar de forma sencilla e inteligente. 

Eso significa que ofrecemos más a nuestros huéspedes donde más les importa. ¿Check-in fácil? Comprobar. ¿Todo lo esencial en una habitación cómoda? Todos están incluidos con una buena noche de sueño. Estamos enfocados en que nuestros huéspedes estén más que listos. Así que siempre estamos listos. ¿Estas?

¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.

Volver al principio