HR Operations Director UK&I

Ubicación: Reino Unido, Windsor

Address: 1 - Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS

Job number: 166827

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The Opportunity

As HR Director, UK & Ireland Hotels, you will be the senior strategic people leader for one of IHG's most significant markets.

In this role, you’ll lead the HR strategy for IHG’s UK & Ireland division, partnering closely with the UK & Ireland Managing Director and leadership team. You’ll work across both the managed and leased estate, while also partnering with owners and third-party management companies across our franchised hotels to protect the IHG brand and support a consistent, compliant colleague experience.

This is a highly visible role that combines strategic leadership, commercial influence and operational excellence. You'll play a leading role in shaping workforce strategy, organisational effectiveness, leadership capability, talent development and employee engagement whilst helping the business navigate a rapidly evolving employment and technology landscape.

What You'll Be Responsible For

Driving Business Performance Through People

Partner with the UK & Ireland Managing Director and leadership team to shape and deliver the people strategy for the division.
Influence organisational effectiveness, workforce planning and leadership capability across a complex portfolio of hotels.
Coach and challenge senior stakeholders to drive performance, engagement and talent outcomes.

Leading a High-Performing HR Function

Lead and develop a team of 35 HR, Learning & Development and Talent professionals.
Drive succession planning, talent development and performance management across the division.
Create an environment where colleagues can perform at their best and grow their careers.

Partnering Across a Diverse Hotel Estate

Build trusted relationships with hotel owners, franchisees and third-party management companies.
Support the delivery of a consistent and compliant colleague experience across more than 380 franchised hotels.
Represent IHG externally with industry bodies, trade associations and relevant stakeholder groups.

Shaping the Future of Hospitality HR

Lead the people implications of major business and organisational change initiatives.
Ensure readiness for evolving employment legislation and changing workforce expectations.
Support the continued evolution of HR technology, digital transformation and the application of AI to improve colleague and business outcomes.

What We're Looking For

We're looking for a commercially minded HR leader who combines strategic thinking with strong operational execution.

You'll likely bring:

Significant senior HR leadership experience within a large, complex and customer-focused environment such as hospitality, retail, leisure, travel, FMCG or a similarly people-intensive sector.
A proven track record of partnering with Executive and Senior Leadership teams to deliver measurable business outcomes.
Experience leading large HR teams and developing high-performing talent functions.
Strong stakeholder management skills, including influencing senior external partners, owners, franchisees or third-party operators.
Deep expertise in employment law, employee relations, organisational design and change leadership.
Experience leading people strategies across multi-site operations.
Outstanding communication, influencing and relationship-building capabilities.
Flexibility to travel regularly throughout the UK & Ireland.

What Makes This Role Different

This is a rare opportunity to lead people strategy at scale, with the chance to influence thousands of colleagues across one of the UK & Ireland’s largest hotel portfolios.

You'll have the opportunity to:

Shape the people agenda across the UK & Ireland for one of the world’s most recognised hospitality companies.
Influence the employee experience across more than 400 hotels.
Partner with a broad network of owners, operators and business leaders.
Lead transformational initiatives across talent, culture, technology and organisational effectiveness.
Play a key role in defining the future of hospitality employment in the UK & Ireland.

Closing Date for applications: 19^th August 2026

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Quiénes somos

En IHG Hotels & Resort, trabajamos juntos para ofrecer una verdadera hospitalidad para el bien a escala global. Con oficinas corporativas y más de 6.000 destinos hoteleros en todo el mundo, una carrera en IHG es la manera perfecta de ampliar sus horizontes. Experimentarás nuestra cultura única y nuestros brillantes colegas que te apoyarán e inspirarán. Con una gran cantidad de oportunidades corporativas para elegir, dondequiera que se encuentre en su trayectoria profesional y lo que sea que desee lograr, está Espacio para usted en IHG.

En los últimos años, hemos transformado nuestra empresa. Tenemos ambiciones audaces para impulsar el rendimiento y mantener nuestro enfoque implacable en el crecimiento con el fin de ser la compañía hotelera elegida por los huéspedes y propietarios.

Somos un negocio de hostelería en esencia, y valoramos las conexiones, y estar juntos nos ayuda a fomentar un sentido de pertenencia único que también apoya la productividad. Es por eso que aquí en IHG, les damos a nuestros colegas flexibilidad y equilibrio, trabajando de manera híbrida, combinando la oficina y el trabajo remoto de manera colectiva. Reconocemos que cada rol es diferente, es por eso que los líderes trabajan con equipos para determinar cómo y cuándo colaboran.

Ofrecemos una amplia gama de ventajas diseñadas para ayudarlo a vivir su mejor vida laboral. Estos incluyen impresionantes descuentos en habitaciones en nuestras numerosas propiedades, días de recarga y días de voluntariado durante todo el año. A través de nuestro marco myWellbeing, nos comprometemos a apoyar el bienestar en su salud, estilo de vida y lugar de trabajo. Ofrecemos una cultura única e inclusiva, donde siempre hay Espacio para usted para pertenecer, crecer y marcar la diferencia.

Nuestra misión es dar la bienvenida a todo el mundo y crear equipos inclusivos en los que valorar las diferencias y animar a los compañeros a dar lo mejor de sí mismos en el trabajo. IHG® Hotels & Resorts ofrece igualdad de oportunidades de empleo a los solicitantes y empleados sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, estado de veterano protegido, discapacidad o cualquier otra categoría protegida por las leyes aplicables. Promovemos una cultura de confianza, apoyo y aceptación. Siempre dando la bienvenida a diferentes orígenes, experiencias y perspectivas.

¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.