Head Bartendar
Hotel Brand: InterContinental
Location: Malaysia, Teluk Bahang Penang
Hotel: IC - Penang Resort (PENPA), 1, Jalan Teluk Bahang, 11050
Job number: 166914
Your day to day
- To maintain beverage costs at levels established by the restaurant and department.
- To work and complete assigned tasks with optimum efficiency with colleagues.
- Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.
- Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries
- Must be familiarized with all resort policies and procedures in reference to training, safety and security.
- Must have full knowledge of beverages and cocktails in the bar and maintain the par stocks.
- Provide counter service to all guests in accordance to established standards of quality.
- Assist to serve beverage order at restaurant and poolside.
- Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.
- Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
- Be familiarized with all beverage categories and preparations with correct usage of glassware and presentations.
- Fully responsible for the inventory management including beverage & bar equipment inventory.
- Track & follow near-expiry date items & slow-moving items with leader to have proper remedy based on restaurant operation.
- Always priority for short shelf-life beverage items and fresh items to avoid wastage.
- Ensure that all operating equipment and supplies are spotlessly clean and maintained.
- Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.
- Participate with positive approach towards training and daily briefing.
- Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
- Ensure the keeping of bar counters clean and organized as to standards.
- Realize the importance of team spirit to ensure that fellow staffs are pursuing a unified standard of service.
- Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.
- Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.
- Must be familiar with beer and post mix reticulation process.
- Ensure that all beverage stocks are replenished prior to opening.
- Familiarized with ice machine procedures, glassware racking and glass washer procedures.
- Must be knowledgeable with the snacks service to better serve guests as needed.
- Participate with positive approach towards daily briefing and training.
- Read the communication file and notice board daily.
- Take over and hand over duties properly.
- Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.
Demonstrate understanding of and adherence to the resort and department’s regulations out lined in the employee handbook and operations manual.
Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating.
You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.
You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.
Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.
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