Anfitrión/Anfitriona

At Kimpton Fitzroy London, we are looking for Full and Part Time for Hosts/Hostesses to join our team.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2-minute walk from Russell Square tube station and remember the Piccadilly line runs 24hrs on Fridays and Saturdays!

As a Host/Hostess we will support you to: 

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As our Host, or Hostess you will be responsible for welcoming customers into a restaurant, creating an appropriate atmosphere for all guests. Greeting diners and showing them to their respective tables. You will be the first point of contact providing a personalised service, dealing with customers queries and concerns and assisting with large parties and VIP’s whilst ensuring cleanliness and hygiene standards are met in the front of house areas.

To be a success in this role you will need to have: 

• 2 years’ experience as a waiter or bartender in a busy restaurant and/or bar, experience leading small teams.
• To be passionate about delivering great service and great food and drinks
• Knowledge of both Micros Simphony (POS) and OpenTable Pro (TMS) an advantage, other POS and TMS essential.
• To be confident and show natural leadership capability. Hosts should be able to articulate a restaurant and bar revenue cycle especially focussed on how to manage and retain demand. 
• Experience with handling guests queries and concerns.
• To be willing to learn new things and work as part of a wide hotel team.

We are committed to offer and provide our Hosts/Hostesses with a competitive salary and a large range of benefits.

So why work for us (aside from joining an awesome team)? Well, look no further!

• £13.97 per hour - Plus great IHG perks 
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Plus, the opportunity to take part in volunteering days if you wish to do so.
• Worldwide employee and friends & family hotel room 
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Free meals whilst on duty!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Most importantly, we’ll help you grow, and develop you as an individual.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? Well, you’ll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.