Housekeeping Team Leader - InterContinental Hayman Island Resort

About us

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

What's the job?

Leads all work of Housekeeping Team Members in assigned areas. Keeps areas in best condition by directing work and suggesting the necessary replacement of equipment and training of housekeeping Team Members

Your day-to-day

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required. 
• Ensure Room Attendants / Public Area Cleaners arrive at work on time and supervise the filling in of their time sheets. 
• Check supplies, equipment and housekeeping trolleys ensuring that at all times they are fully stocked and neatly presented for use in a guest area. 
• Ensure that any floral arrangements, fruit platters, VIP amenities etc in guest rooms or corridors are watered, serviced daily and replaced as required. 
• Check constantly for room status discrepancies and reports to Housekeeping Department and Front Office immediately. 
• Receive any special orders for the day and notes room numbers or changes which must be put in order as soon as possible. 
• Inspect all rooms allocated to him/her in one day and directs and corrects deficiencies as required. Notes the time each room is checked  
• Is responsible for the cleanliness of all public areas on his/her floors, including storerooms, corridors, walls, ceilings, guest seating areas, ashtrays, elevator doors, guest room doors and back landings. 
• Log any maintenance requests to ensure appropriate repairs are being completed. 
• Complete maintenance requests for any defects discovered in any guest room or public area and follows up on their repair. If the job has not been completed within 24 hours – contact the Maintenance Department for completion. 
• Ensure daily “Vacant Ready” room inspections are carried out and reports any irregularities to the Housekeeping Manger. 
• Ensure all Team Members are fully conversant with the Property’s Fire and Emergency Procedures and all Fire Wardens attend any training as required.