UK Payroll Specialist

UK Payroll Specialist 

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.

We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures. 

In this role you will process IHG/IGH UK payroll and administrative activities covering the full Employee Lifecycle with minimal guidance and to act as part of a team to provide specialist expertise on related systems, processes, and transactions in accordance with Service Level Agreements. Identify discrepancies, clear errors, and perform root cause analysis being a conduit between functional users and outsourced vendors. Contribute to the continuous improvement of all areas in process scope and act in a Tier 3 support role for all related issues and incidents.  Tracks and reports defined Service Level Agreement requirements and metrics. 

Your day to day

• Inputs collection and consolidation for payroll and benefit related items.
• Managing electronic timekeeping systems or manually collecting and reviewing timesheets where applicable.
• Providing information and answering employee questions about payroll & benefit related matters.
• Maintaining employee records in the payroll systems and files.
• Ensure data is aligned between HR system, Payroll systems and Employee files.
• Ensure payments of HR Suppliers (Payroll, Benefits, 3rd Parties).
• Process payments via Finance Systems as required.
• Perform data checks before every payroll and perform controls before payroll approval.
• Ensure all Accountancy reconciliation queries are resolved promptly.
• Propose and work on process improvement for countries and processes.
• Perform as backup for assigned tasks when needed.
• Provide inputs for Audit requests within agreed timeframes.
• Ensure HRSS processes & procedures are aligned to company policies.
• Documentation of HRSS processes and procedures and ensuring they are updated when required.
• Support training requirements for payroll users as required (UK).
• Track and report defined Service Level Agreement requirements and metrics.

What we need from you

Whilst we love experience, mindset is of equal importance. We’re looking for someone who is committed with a natural ability to operate effectively in a fast moving, global environment. 

Education 

• Educated to at least A-level or equivalent.
• CIPP qualified (desirable).
• CIPD qualified (desirable).

Experience 

• 5+ years’ experience within a HR or payroll centralized role

Technical Skills and Knowledge

• Good IT skills (i.e. Advanced Excel, Payroll Systems, Financial Systems).
• Strong communication skills with good verbal and written English are desirable.
• Strong analytical and communication skills.
• Solid organizational and time-management skills.
• Attention to detail.
• Aptitude in problem solving.
• Desire to work as a team with a result driven approach.
• HR Generalist knowledge is desirable.

What we offer

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

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