Meeting & Event Manager 会务 销售 及 统筹 经理

岗位职责/职位描述

FINANCIAL RETURNS财务回报
·Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximize guest satisfaction
 对酒店的主要目标行业有深入的理解和了解，必要时获得部门/客户的专业知识，以最大限度地提高客人的满意度
·Prepare Weekly Events Forecast and seize upselling opportunities
 准备每周的活动预测并抓住销售机会
·Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
 确保与客户和利益相关者的战略关系的及时跟进和追求，以推动最高的转化水平
·Supervise the timely delivery of Master Invoice to customers and facilitate payment 
 监督主发票的及时交付，并为付款提供便利
·Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
 与预订部、市场营销部和餐饮部紧密合作，确保活动的账目统一

PEOPLE团队
·Team up with counterpart Meetings Fulfillment staff to deliver sector/customer specific services as required
 与相应的会议执行人员合作，根据需要提供部门/客户的具体服务
·Communicate to his/her superior any issues encountered and other relevant information
 与他/她的上级沟通遇到的任何问题和其他相关信息
·Attend and participate in and where appropriate, organize training sessions, daily briefings and other meetings as required
 根据需要参加和参与培训、每日简报和其他会议
·Where applicable, supervise, manage and train Meetings Events Executives and Meetings Events Coordinators in carrying out their responsibilities
 在适当的情况下，监督、管理和培训会议活动主管和会议活动协调员，确保他们履行职责
GUEST EXPERIENCE 宾客体验
·In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
 在活动前的规划过程中，咨询会议策划者，确定最佳的会议室配置，会议/休息流程的建议，菜单规划，餐饮协调，餐桌安排，装饰选择等，以提高会议效率和生产力
·Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
 每天与每个会议计划员会面，汇报每天的活动、审核消费、账单以及合同账单的任何例外情况，并审核最终账单的估计
·Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
 与客户和餐饮人员一起计划和组织活动前的会议，以确定提高客户体验的方法
·Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
 根据情况分配作为联络点，提供及时的帮助，以满足客户的需求，使他们的活动顺利进行
·Supervise the organization of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
 监督活动后电话的组织和反馈调查的收集，并跟踪客户，以获得活动反馈和确定进一步的商业机会
RESPONSIBLE BUSINESS 企业责任
·Develop awareness and reputation of the hotel and the brand in the local community
 提高酒店和品牌在当地社区的知名度和声誉
·Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
 协调安全措施，确保会议顺利进行，尽量减少干扰或问题。指导和建议客户选择可能减少浪费、节约能源和对环境影响最小的会议方案和备选方案
·Perform other duties as assigned.
 完成其他分配的任务