Supervisor de Seguridad en InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

A little taste of your day-to-day

• To oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff
• To ensure all Security Officers are aware of and adhering to the company Policies and Procedures
• Conducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping
• Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors, employees, reports and documenting contacts
• Be correct, secure and courteous in handling any disciplinary or criminal case
• Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management
• Responsible for the security of the Hotel’s assets including but not limited to guests, colleagues, contractors and visitors
• Observe and report to company management all identified security hazards
• Maintain a high level of discipline & punctuality along with regular attendance as required by the standard
• Record all observed incidents on a daily log of incidents and submit same to Company Management
• Conduct locker checks in line with Human Resources when requested
• Coordinate functions with other security staff or external agencies such as Police, Civil Defense and other government departments, promoting good will with them
• Be alert for any unusual packages, guests or vehicles, taking appropriate action if located
• Be thoroughly familiar of the property layout, design, entry and exit points
• Ensure that the Security Control Room and Fire Control Rooms are never left unattended
• To attend regular training within the department
• Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares
• Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service
• To strictly adhere to the hotel’s policy on confidentiality and ethics

What we need from you

• Security supervisor license from SIRA Dubai
• Excellent communication both written and oral in English 
• Ability to be self-motivated, organized and demonstrate good team work     
• Customer driven, culturally adaptable, communicates well and works with all level of people
• Good Computer literacy (Microsoft applications)
• Pro-active approach, and the ability to meet deadlines
• Experience as a Security Supervisor role within a 5 Star Hotel or similar industry