Assistant Night Manager - Crowne Plaza Carlton

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

A highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

As Assistant Night Manager, you play a crucial role in ensuring the smooth operation of the hotel during night time hours. This position is responsible for supervising the overnight staff, conduct daily audit and reporting, and ensuring the safety and security of the property. The Hotel Assistant Night Manager serves as the point of contact for guests and employees during overnight hours, handling various tasks and issues.

A little taste of your day-to-day:

Your areas of responsibility include, but not limited to:

Guest Services

• Manage late arrivals and early departures with a warm and professional demeanour.
• Handle guest inquiries, requests, and concerns, striving to provide excellent customer service
• Assist guests with special requests and ensure their needs are met promptly.
• Conduct Night Audit procedures.
• Handle cash and credit card transactions following compliance requirements
• Assist with customer reservations and billing inquiries
• Prepare and ensure effective delivery of In-room Dining function during overnight hours
• Assist with Front Office projects and coverage as directed by Leadership Team

Staff Supervision:

•      Support other night shift staff, including front desk agents, security personnel, and other night staff members.

•      Provide guidance, training, and support to ensure team members perform their duties effectively.

•      Assume Night Manager operational duties in the absence of Night Manager

Financial and Reporting Accuracy:

•      Responsible of checking all financial and operational system information prior to running the night audit to ensure accuracy

•      Run the night audit after all checks have been completed seeing it to a smooth completion

•      Ensure no-show reservations are rolled accurately on PMS and handed over to Reservations

•      Prepare and send out daily emails to the hotel EXCOM including daily briefing document, arrivals report, guest issues log, no show report, and manager flash report

•      Ensure team floats are balanced at the beginning and end of each shift, accurately banking cash, due backs and closing cashiers

•      Conduct audit and complete outstanding IHG One Rewards administration tasks

Security and Safety:

•      Monitor security cameras and perform regular security patrols of the property to ensure the safety of guests and employees.

•      Respond to and resolve security issues or emergencies.

•      Thorough understanding of crisis management procedures, assuming the Warden role in the event of an emergency, or Chief Warden in the absence of Night   Manager

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.