Club Lounge Manager (Pre-Opening)

About us

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Club Lounge Manager

As a Club Lounge Manager, you will be responsible for ensuring the efficient execution of all tasks, including:

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Inspects all VIP rooms prior to arrival
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Input guest data into Opera history system
• Assist to promote Inter-Hotel sales and in-house facilities
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Services offered for the Club Lounge with the aim to maximum guest satisfaction
• Co-ordinate closely with the F&B department in regards of the menus for breakfast, afternoon tea and cocktails.
• Ensure the breakfast, afternoon tea and evening cocktails are checked before guest arrival.
• Check the cleanliness of the Club Floor and Lounge
• Ensure the Club attendants are knowledgeable in the F&B menu, cocktails and room facilities
• Ensure the personnel maintain the appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Check weekly on report for long staying guests, establish and maintain contact with the guests. Entertain them occasionally.
• Checks long staying guest list for sending weekly fruits and flowers
• Monitor files on hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information.
• Assist the Director of rooms in preparation of IHG Rewards club and VIP arrivals, when necessary.
• Be sensitive to know the guests ‘birthday, anniversary, honey-monger, etc.
• Make courtesy calls to guests to gather feedback
• Be conversant with all hotels’ activities by reading event order, Public Relations materials and promotion of competitor advertisement in the media for details on special promotion.
• Ensure Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and IHG Intercontinental Hotels Group Loyalty programs.
• Co-ordinate with the Finance Department to conduct monthly inventory
• Oversee the operation in the absence of the manager.
• Performs other tasks assigned by the manager

Qualifications:

• Bachelor’s degree in hospitality management or related field, with at least 3 years of experience in a similar role. 
• Strong interpersonal skills with the ability to manage VIP guest relations and ensure exceptional service delivery. 
• Proven leadership and team management abilities, with a focus on efficiency, quality, and guest satisfaction. 
• Proficiency in hotel management software (Opera), and knowledge of IHG Rewards Club and F&B coordination.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.