Cluster International SALES MANAGER

About us
InterContinental Hotels Group are one of the world's leading hotel companies. Present in around 
100 countries, we have over 914,900 rooms in over 6,170 hotels. You'll know our hotel brands. They 
are some of the best known and most popular in the world - InterContinental Hotels & Resorts, 
Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, 
Candlewood Suites, EVEN Hotels and HUALUXE Hotels and Resorts as well as Kimpton Hotels.

All of these brands work together towards our goals of creating Great Hotels Guests Love. This is a 
mission that's seen us go from strength to strength with more rooms in an ever-growing portfolio of 
hotels across more and more locations. Which makes this an incredibly exciting time to become 
part of the team. In Japan, IHG ANA Hotels Group was established in December 2006 as a joint 
venture between IHG and ANA - Japans leading airline. IHG ANA is the leading hotel operator in 
Japan with 33 hotels operating under four brands: InterContinental Hotels & Resorts, ANA Crowne 
Plaza, Holiday Inn and ANA Hotels.

Your day to day
This Sales Manager role is responsible for managing all inbound travel specifically focusing on 
establishing a report and acquiring business in the Leisure and Luxury Wholesale segments. The 
candidate is to be the face of International MICE business.

PRIMARY ROLE AND RESPONSIBILITIES: 

· CUSTOMER FOCUS: The ability to proactively sense and take action on customer needs and opportunities. Requires willingness to exceed customer expectations. 

· LEADERSHIP: The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service. 

· COLLABORATION: The ability to work interdependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put interests of enterprise above own and seek win-win solutions. 

· JUDGMENT: The ability to process information effectively. The willingness to use facts and data to make appropriate decisions, and to learn from experiences. 

· RESULTS FOCUS: The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability. 

· To communicate with both internal and external customers in a polite and constructive manner ensuring customers’ expectations are exceeded.

 · Acting diligently in the course of employment with due care for the health and safety for themselves, other staff, customers and other persons lawfully on the premises. 

· To actively promote the services and facilities of both hotel to all customers and guests and lead sales to the other IHG Hotels. 

· To attend and actively participate in departmental communication meetings and nominated training sessions and take responsibility for personal development. 

· Performing any additional tasks as delegated by our customers or management to ensure our customers receive ‘Superior and Distinctive Service. 

· To perform any tasks of a reasonable nature as required and requested by the Director of Sales and Assistant Director of Sales.

What we need from you 

· More than 3 years of hotel sales experience in Tokyo (Preferably international sales experience)

· Excellent organizational and planning skills along with flexibility to manage a multitude of working environments and situations.

· Excellent communication skills and able to develop positive working relationships at all levels. 

· Excellent personal presentation and natural flair for sales and customer service. 

· You enjoy the good things in life, and are interested in the International Luxury travel market. 

· Self-starter, capable of handling yourself in a room of strangers to fly the flag for the hotel. 

· Native or Business level Japanese. English Fluency is essential