Director de servicio - InterContinental Singapore
Hotel Brand: InterContinental
Location: Singapore, Singapore
Hotel: Singapur (SINHB), 80 Middle Road, 188966
Número de puesto: 110860
YOUR DAY TO DAY
- Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
- Prepares and administers detailed on boarding program for new staff. Provide input for probation and formal performance appraisal discussions in line with company guidelines
- Regularly communicates with staff and maintains good relations. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- Hotel Representative - Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Maintain high level of product knowledge of special programs, events and current Hotel information in the hotel in order to recognize and respond to guests needs
- Reports directly to and communicates with the Rooms Division Manager and/or Assistant Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.
- Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods. Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems
- Financial Aspect - Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds
- Crisis Management - Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.
WHAT WE NEED FROM YOU
- Diploma or equivalent in Hotel Management, Marketing, or related field.
- Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
- Related experience in a luxury hotel is preferred.
- Strong presentation, communication, written and oral skills
- Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays.
- Strong interpersonal skills to develop and foster beneficial relationships
- High level of passion, enthusiasm and drive for result
- High level of common sense and high skill of problem solving and decision making
- Problem solving, analytical, reasoning, motivating, organizational and training abilities
- Career switchers are welcome/At least 2 years of managerial experience in the service industry
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