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Director de servicio - InterContinental Singapore

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2482x804-hotelfrontoffice
intercontinental
intercontinental

Hotel Brand: InterContinental
Location: Singapore, Singapore

Hotel: Singapur (SINHB), 80 Middle Road, 188966

Número de puesto: 110860

YOUR DAY TO DAY 

  • Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget  
  • Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation   
  • Prepares and administers detailed on boarding program for new staff. Provide input for probation and formal performance appraisal discussions in line with company guidelines   
  • Regularly communicates with staff and maintains good relations. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance   
  • Hotel Representative - Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.  
  • Maintain high level of product knowledge of special programs, events and current Hotel information in the hotel in order to recognize and respond to guests needs 
  • Reports directly to and communicates with the Rooms Division Manager and/or Assistant Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.   
  • Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods.  Cooperates, coordinates and communicates with other hotel departments as required.   
  • Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems   
  • Financial Aspect - Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds  
  • Crisis Management - Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.   

WHAT WE NEED FROM YOU 

  • Diploma or equivalent in Hotel Management, Marketing, or related field. 
  • Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.  
  • Related experience in a luxury hotel is preferred.  
  • Strong presentation, communication, written and oral skills 
  • Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays. 
  • Strong interpersonal skills to develop and foster beneficial relationships  
  • High level of passion, enthusiasm and drive for result 
  • High level of common sense and high skill of problem solving and decision making 
  • Problem solving, analytical, reasoning, motivating, organizational and training abilities 
  • Career switchers are welcome/At least 2 years of managerial experience in the service industry

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