Agente de Relaciones con los Huéspedes
Hotel Brand: InterContinental
Location: United States, Texas, San Antonio
Hotel: Paseo fluvial de Santo Antonio (SATPN), 111 E. Pecan Street, 78205
Job number: 137725
JOB OVERVIEW:
Provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value.
KEY DUTIES:
- Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner..
- Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information.
- Deliver and/or coordinate the deliver of services and/or amenities (such as flowers) to VIP guests. Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinate and/or confirm reservations as needed.
- Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management.
- May provide assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. for assigned guests.
- Perform other duties as assigned.
Qualifications and Requirements:
High School diploma or equivalent and 1 year of guest/customer service experience. Hotel experience and some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up or moving within the facility
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with others; guests and third parties.
- Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
- Basic mathematical skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
Quiénes somos
Como la primera y más global marca de hoteles de lujo del mundo, InterContinental Hotels & Resorts ha sido pionera en viajes internacionales desde la década de 1940, nos apasiona compartir nuestro reconocido conocimiento internacional y sabiduría cultural en un entorno verdaderamente impresionante. Todos nos enorgullecemos de ser auténticos embajadores de la marca InterContinental®️ y para formar parte de la marca tendrás sed de viajar, pasión por la cultura y aprecio por la diversidad. Creamos experiencias inspiradoras para aquellos que buscan una perspectiva más rica del mundo. Si desea disfrutar de un mundo de oportunidades, nos gustaría darle la bienvenida a la marca de hoteles de lujo más internacional del mundo.
¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.
Información importante:
- El rango salarial que se indica es el más bajo al más alto de la escala salarial que, de buena fe, creemos que pagaríamos por este puesto en el momento de esta publicación. En última instancia, podríamos pagar más o menos que el rango publicado, y el rango puede modificar en el futuro. La posición salarial de un empleado dentro del rango salarial se basará en varios factores, entre ellos la educación relevante, las calificaciones, las certificaciones, la experiencia, las habilidades, la antigüedad, la ubicación geográfica, el desempeño, el turno, los requisitos de viaje, las métricas basadas en ventas o ingresos y las necesidades comerciales u organizacionales.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
