Guest Service Agent - InterContinental Hayman Great Barrier Reef

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike. 

From the moment our guests arrive until the moment they depart, you’ll play an important role in creating exceptional, personalised and memorable luxury experiences.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you will be the person our guests rely on to handle transactions at the front desk, offer local insights, and anticipate every detail of their stay to ensure it is seamless and memorable.

You will be an excellent brand ambassador and create the warm atmosphere that makes our guests feel at home in any location. 

Your day-to-day responsibilities will include, but are not limited to:

• Welcome and farewell guests with warm, personalised service.
• Complete check-ins, check-outs and guest transactions.
• Respond to guest enquiries and requests promptly.
• Provide information on Hayman Island facilities, dining and activities.
• Coordinate guest requests with relevant resort departments.
• Handle guest concerns professionally and provide service recovery.
• Maintain accurate guest accounts and records in Opera.
• Assist with luggage, transfers and other guest services as required.
• Uphold InterContinental brand standards and deliver exceptional guest experiences.

Base rate $28.38 + penalties + loading

See Yourself in Our Team

To be successful in this part-time role, you’ll have:

• We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations.
• Availability to work flexible hours, including weekends and public holidays.
• Ideally you will have you’ll have spent a minimum of one year in a 5 star front desk or guest service position and be able to provide a high-level of serviceCPR, First Aid, or other relevant certifications (preferred).
• Strong communication and interpersonal skills for guest interaction and team collaboration.
• Understanding and previous experience in Opera is desirable.

Live the Island Life 

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community. 

• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more. 

• Enjoy swimming, snorkelling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.

• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away. 

• Grow your career with opportunities for career growth, training, and professional development. 

• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide. 

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

• We also invite you to learn more by following our social channels:

  • Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

     

Applications close on 30^th October 2026. We will be reviewing and contacting candidates throughout the advertising period. The application may close earlier if the position is filled.