Agente de servicio al huésped - voco Kirkton Park Hunter Valley
Hotel Brand: voco
Location: Australia, New South Wales, Pokolbin
Hotel: Kirkton Park Hunter Valley (CESHV), 336 Oakey Creek Road, 2320
Job number: 137488
- Delivering memorable guest experiences and the warmest of welcomes
- Checking in and Checking out guests: cash handling and processing payments
- Engaging with guests to build personal relationships and remedy any complaints
- Handling of both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest need
- Resolving guest issues and using their feedback to improve guest satisfaction
- Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants
- Leading the way as a brand ambassador
What we need from you:
- Ideally you'll have previous experience, either in a Hotel Front Office, or Reception environment with similar customer service experience
- Great communication skills and a real passion for delivering great customer service
- Flexibility to work various shifts including evenings and weekends and public holidays
- Experience with reservations systems including Opera, PMS and excel is desirable
- Must speak fluent English; any additional languages would be great!
- Must have working rights in Australia
What we offer:
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Duty Meal supplied on shift
- Uniform supplied
- Paid birthday leave - hip hip hooray!
- Paid parental leave scheme
- Free onsite parking
- Some of the best colleague discounts across our IHG Hotels in Australia and Worldwide for accommodation, food and beverage
- A massive colleague discounts platform for all your favourite brands and retailers
- Most importantly, your career journey will be supported through our lifelong development programs
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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