Ama de llaves principal - ZYJIA

This is the top supervisory job in the housekeeping department.  Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single site hotel with a limited range of facilities.

Assist the Operations Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Assist with scheduling and room cleaning assignments to ensure proper coverage.

Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction. 

Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.  Monitor performance and make recommendations for disciplinary and other human resources-related actions.

Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Notify management when par levels for supplies and equipment are insufficient

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office and Maintenance.

May maintain procedures for security of lost and found items.

May assist with other duties as assigned.

What We Need from You –

1year housekeeping experience including some supervisory training/experience. High School Diploma or equivalent.  Must speak fluent English.

The nature of the hospitality industry requires its team members to sometimes be available for different shifts to meet expectations of our hotel guests.  This may include different shifts, days of the week and public holidays and weekends.

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Basic mathematical skills are used often. 

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

May be required to work nights, weekends, and/or holidays.

What we Offer ─

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for CA, CO, NJ, NY, WA, HI. Applicants.