What is the job?
As Hotel Manager you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence.
ホテルマネージャーとして、財務の最大化、人材育成の推進、思い出に残るゲスト体験の創造と維持、ブランド基準の実行、地域コミュニティでのホテルとブランドの認知度向上に向けて、ホテルにリーダーシップと方向性を提供します。上司の不在時にはゼネラルマネージャーとしての役割を果たす場合もあります。
Your day to day
People
•Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
•Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
•Recommend or initiate any HR elated actions where needed
•Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Guest Experience
•Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
•Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
Responsible Business
•Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
•Act as public relations representative to raise awareness of hotel and brand in local community
•Drive team member involvement in community organisations, activities and businesses
•Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
•Perform other duties as assigned. May also serve as manager on duty
Financial
•Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
•Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
What We Need from You
[Experience]
- Candidates with 3 or more years of hotel management operations experience
- Candidates with experience working in city hotels will be given preference.
[Desired Attributes]
- Ability to communicate clearly and openly, based on trust and relationships.
- Goal-oriented individuals who embrace change and challenges.
- Candidates who maintain a positive and aggressive attitude, never giving up even in challenging situations.
- Proactive in building relationships with relevant departments.
- Ability to adapt flexibly to changing environments.
[Language Skills]
- Proficiency in English for communication.
【経験】
・3年以上のホテルマネジメントオペレーション経験を有する方
・これまでにシティホテルにおいて勤務経験を有する方を優遇
【求める人物像】
・信頼関係を基盤とした、クリアでオープンなコミュニケーションを図れる方
・常に目標意識を持ち、変革や挑戦に前向きな方
・どのような状況下においても、決して諦めず常にポジティブかつアグレッシブに取り組む方
・関係部署と積極的な関係構築ができる方
・環境の変化に応じた柔軟な対応ができる方
【語学】
・英語でコミュニケーションを図れる方
En IHG, hemos hecho una promesa. Como uno de los principales grupos hoteleros del mundo, estamos aquí para ofrecer una verdadera hospitalidad para el bien. Hacer que nuestros huéspedes y colegas se sientan bienvenidos, cuidados, reconocidos y respetados, en cualquier parte del mundo. ¿Quieres ser parte del viaje?
Como la primera y más global marca de hoteles de lujo del mundo, InterContinental Hotels & Resorts ha sido pionera en viajes internacionales desde la década de 1940, nos apasiona compartir nuestro reconocido conocimiento internacional y sabiduría cultural en un entorno verdaderamente impresionante. Todos nos enorgullecemos de ser auténticos embajadores de la marca InterContinental®️ y para formar parte de la marca tendrás sed de viajar, pasión por la cultura y aprecio por la diversidad. Creamos experiencias inspiradoras para aquellos que buscan una perspectiva más rica del mundo. Si desea disfrutar de un mundo de oportunidades, nos gustaría darle la bienvenida a la marca de hoteles de lujo más internacional del mundo.
