Hotel No.2 – Hotel de servicio completo (Gran China)

This is hotel-based No.2 role. As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. 

Your day to day

People

• Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers   
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
• Recommend or initiate any HR elated actions where needed  
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management 

Guest Experience

• Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members 
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities 

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.  Maintain relations with outside contacts 
• Act as public relations representative to raise awareness of hotel and brand in local community 
• Drive team member involvement in community organisations, activities and businesses  
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
• Perform other duties as assigned. May also serve as manager on duty 

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 

What we need from you

• Obtain thorough understanding of “True Hospitality for Good”
• Be aspired to grow into hotel General Manager
• Has cross-functional management experience
• Be energetic and highly self-motivated