Hotel Systems Support Specialist
Ubicación: Reino Unido, Burton-On-Trent
Reino Unido, Windsor
Address: 1 - Corp Branston, 1 First Avenue, Centrum100, DE14 2WB
Job number: 163010
Hotel Systems Support Specialist
Hospitality background – with a passion for technology
If you know what it feels like when the front desk system stalls mid-check-in, and you’re the kind of person who wants to understand why and help fix it, this role was written for you.
We’re looking for someone who’s worked in hotels and has a genuine interest in technology.
You’ll join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well-looked after when their systems need a steady hand. This role can be based in either our Branston or Windsor office in the UK.
What you’ll do
You’ll be the calm, organised presence that newly opened hotels turn to when their systems aren’t behaving. Sitting between the hotel, our internal teams and our system partners, you’ll make sure issues get understood, owned and resolved, and that everyone stays in the loop along the way.
Day to day, that means:
Supporting hotels through their first weeks live, helping them work through system issues and find their feet
Joining calls with hotels and acting as the bridge between them, our product and support teams, and partners like Oracle and HotelKey
Keeping things organised and moving, prioritising what matters most and making sure nothing slips
Joining major incident calls, shaping clear updates and keeping everyone informed while service is restored
Spotting patterns, asking the right questions, and helping us stop the same issue cropping up twice
Being a trusted voice with hotels and owners, translating tech into plain English and feeding what you hear back into how we improve
What you’ll bring
Hotels & Hospitality, you understand how they tick, the rhythms of a front desk, why an outage at 6pm is a very different beast to one at 11am
A real curiosity about technology. You don’t need an IT or developer background, you’re simply someone who likes understanding how systems work and is happy to learn new ones
Strong communication. You can hold a steady conversation with a General Manager and a senior product lead in the same hour, and bring people with you
Organisation and follow-through. You take ownership, prioritise well and move things forward without waiting to be told, even when the situation is a bit messy
A collaborative streak. You’ll work with teammates across Corporate and Operations, globally and across the EMEAA region
Sound like you?
We’d love to hear from you. We’re moving quickly, so apply now and let’s start the conversation.
There’s Room for You at IHG.
Applications will be reviewed on a rolling basis and we may close the advert early depending on responses received, so please don’t delay applying! Closing date for applications Tuesday 16th June 2026.
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