Supervisor de reservas

As Reservation Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities  

As Reservation Supervisor, I will assume full responsibility for the efficient operation in the following:  

• Supervise and direct Reservations hosts in their day-to-day responsibilities.  
• Ensure Reservations hosts’ checklist is completed daily and other assigned tasks.  
• Assign Reservations hosts to respond promptly to incoming correspondence.  
• Assist and handles all trainings regarding Reservations.  
• Keep control on travel agent allotment.  
• Supervise and assist in all allocation of rooms.  
• Ensure Reservations hosts are familiar with all guest rooms, spa, dinning and selling techniques, resort facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests.  
• Ensure Reservations hosts run daily reports for Reservation department, operational departments, Sales & Marketing.  
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.  
• Assist in determine room rates based on the selling tactics of the resort.  
• Assist the Reservations Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.  
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.  
• Strictly adhere to LQA standards and guest comments.