Reservations & Administration Support

• A genuine opportunity to grow and develop your career
• Free duty meals, laundered uniform and paid birthday leave
• Work with a company that prides itself on giving you room to be yourself

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to beautiful luxurious rooms and culinary excellence

InterContinental Wellington is looking for a Reservations & Administration Support to join our team and work closely with the Commercial Team!

Your Role

You will use your professional but personalised approach to offer prompt and knowledgeable customer experiences through looking after all reservations queries and support the Reservation and Commercial department in achieving targets. You will conduct appropriate yield management and actively contribute towards revenue generation. This position is vital to the sales, marketing and revenue function by providing current, accurate information on both the internal reservation situation and the external climate with which the hotel operates.

• Ensure that administrative responsibilities are completed efficiently.
• Record and process guest reservations 
• Support the revenue and sales teams in bookings management. 
• Actively contribute towards revenue generation and support the department in achieving goals. 
• Build strong relationships with clients to provide a seamless reservations experience to our guests.

What You'll Need

• At least 3 years' experience in Reservations or Front Office with a strong understanding of hotel operations
• Strong administration & computer skills
• Work well as part of a team
• Previous experience working in a hotel environment and experience using a property management system such as Opera
• Confidence in your communication skills and the ability to interact with customers and colleagues
• Have strong English speaking and writing
• Relevant qualification of Level 4 or higher on the NZ Qualifications and Credentials Framework. 

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• daily laundered uniform
• additional parental leave benefits
• flexible work options
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guest

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.