Senior Sales Manager - International - Six Senses Crans-Montana

Vision and Values

As Senior Sales Manager - International, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace, implement, safeguard and market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the sales and marketing functions.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Senior Sales Manager - International, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings, plus communicated as appropriate to our external audiences.

Operational Ownership

Develop and execute international sales activities in line with the hotel’s commercial strategy and revenue objectives.

Proactively identify and develop new international business opportunities across key markets and segments.

Manage and grow relationships with key clients, travel advisors, agencies, tour operators, DMCs and other business partners.

Maintain an active sales pipeline, follow up on leads and ensure accurate CRM management.

Conduct regular sales calls, client meetings and presentations to drive awareness and generate business.

Plan and execute familiarization trips, sales missions, trade shows and industry events to strengthen key relationships and generate international business.

Monitor international market trends, competitor activity, pricing and client demand, and identify opportunities in new markets.

Negotiate commercial agreements, preferred partnerships and account-specific conditions in coordination with the Director of Sales & Marketing and Revenue team.

Achieve and exceed agreed sales, revenue and account production targets across assigned international markets.

Prepare regular forecasts, account plans, business plans and performance reports, and take corrective action when required.

Collaborate closely with Revenue, Reservations, Marketing, Groups & Events and Operations to ensure strong conversion and excellent client delivery.

Ensure all sales activities are carried out in line with brand standards, contractual commitments and company policies.

Administration

Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for revenue generation results. The required meetings and briefings are to be attended or conducted, as instructed by the Director of Sales & Marketing.

Quality

Six Senses guidelines and standards of service and operation will be adopted and followed by all Sales & Marketing hosts so that our performance benchmarks are maintained and exceeded. Client service and product issues are promptly addressed.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

Financial Performance

In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. The departmental budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Forecasting is undertaken on a daily, weekly, monthly, quarterly and annual 

basis to ensure budgets are met and exceeded.

 

People Management

As Senior Sales Manager - International, I am responsible for the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.

General

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

Skills and Experience

To execute the position of Senior Sales Manager - International, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality, Marketing, Hotel or Business Management and more than five years’ experience in a senior sales and marketing role.

I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.

In terms of sales and marketing management, I have an intuitive sense for driving business, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.

My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost control.

From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.

Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS and CRM platforms. I have an excellent command of written and spoken English with some knowledge of the local language and customs.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.