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TMS Helpdesk Specialist

Marca del hotel:
Ubicación: China, Shanghai, Shanghái

Hotel: Corp Shanghai, 2º piso, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, distrito de Pudong, 200120

Job number: 138154

2482x804 - Entrega de servicio y soporte
2482x804 - Entrega de servicio y soporte

To perform the role as IT support to the TMS hotels.  Ensure the consistency and quality in hotel IT operation and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver our Brand Standards through our people in a responsible way.

This role could be remote-based.

Your day to day

  • Monitors various computer-related systems to ensure their normal functioning and serve operation departments.
  • Report duty whenever required for problem-shooting.
  • Resolve common issues faced by the customer by following a documented standard operating procedure (SOP) or scripts.
  • Responsible for diagnosing, troubleshooting and resolving hardware and software failures, including operating system, application software, network equipment, etc. ‌
  • Communicate with users through telephone, Wecom, email and other means, provide remote assistance and technical support, to solve users in the use of IT equipment and applications in the process of the problem. ‌
  • Responsible for the daily maintenance and security management of the system, including virus protection, data backup, network monitoring, etc., to ensure the stable operation of the system and information security.
  • Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
  • Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation etc.
  • Works on shift duty as required.
  • Performs any other duties as required by Hotel Management Team.
  • Proactively participates in the GC P&T IT projects deployment in the assigned area for testing, coordination, and implementation.
  • Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
  • Provides professional support and training to hotel to make sure the brand standard compliance.
  • Supports GC P&T team to deliver and demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
  • Summarize typical problems and solutions to improve work efficiency.
  • Be a creditable IT professional that is trusted by superiors, colleagues, and the subordinates.

 

What we need from you 

  • College or above Diploma or Vocational Certificate in Computer Science or Information Technology or related field
  • Minimum 3 years hotel IT related experience or an equivalent combination of education and work-related experience
  • Professional knowledge and skills required for the job
  • Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure.
  • Strong analytical and problem-solving skills
  • Good patience and sense of service
  • Familiar with hotel operations
  • Excellent written and verbal communication skills
  • Strong learning ability, able to solve some technical or unexpected problems independently
  • Recognize the need for continuous renovation and make adjustment based on the changes needed.

Quiénes somos

En IHG Hotels & Resorts, trabajamos juntos para ofrecer una verdadera hospitalidad para el bien a escala global. Con oficinas corporativas y más de 6.000 destinos hoteleros en todo el mundo, una carrera en IHG es la manera perfecta de ampliar sus horizontes. Experimentarás nuestra cultura única y nuestros brillantes colegas que te apoyarán e inspirarán. Con una gran cantidad de oportunidades corporativas para elegir, dondequiera que se encuentre en su trayectoria profesional y lo que sea que desee lograr, hay espacio para usted en IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

Ofrecemos una amplia gama de beneficios diseñados para ayudarlo a vivir su mejor vida laboral. Estos incluyen impresionantes descuentos en habitaciones en nuestras numerosas propiedades, días de recarga y días de voluntariado durante todo el año. A través de nuestro marco myWellbeing, nos comprometemos a apoyar el bienestar en su salud, estilo de vida y lugar de trabajo. Ofrecemos una cultura única e inclusiva, donde siempre hay espacio para que usted pertenezca, crezca y haga la diferencia.

Nuestra misión es dar la bienvenida a todos y crear equipos inclusivos donde celebremos la diferencia y alentemos a los colegas a traer todo su ser al trabajo. IHG Hotels & Resorts ofrece igualdad de oportunidades de empleo a solicitantes y empleados sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, condición de veterano protegido, discapacidad o cualquier otra categoría protegida por las leyes aplicables. Promovemos una cultura de confianza, apoyo y aceptación. Siempre dando la bienvenida a diferentes orígenes, experiencias y perspectivas.

¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.

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