预订主管 Supervisore delle prenotazioni

• To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。

At Crowne Plaza® we want our guests to relax and be themselves which means we need you to:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. 
• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful. 

在皇冠假日®酒店，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：

• 建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
• 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并 体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
• 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽 力协助宾客获得成功。

• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 

在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

• Promote the Hotel’s (and ICHG generally) products and services

推銷酒店（以及整个洲际酒店集团）的产品和服务

• Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

• Develop and maintain a regular pattern of sales calls

发展和保持定期进行销售拜访的模式

• Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

• Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

• Accept wait list reservations

接受等待名单预订

• Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

• Manage “no show” reservations by investigation and recording of same 

调查和记录未按预订抵店的预订情况

• Record special billing arrangements for groups and conventions

对团队和会议的特别账单安排进行记录

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系所有要求信用审批的预订事宜

• Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，优惠，促销活动的信息

• Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

• Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理和商业机构报告等）

• Prepare reservation sales reports

准备预订销售报告

• Works with superior on manpower planning and management needs

和上级一起进行人力规划和管理需求。

• Works with superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算。