Assistant Front Office Manager presso InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Marca dell'hotel: Intercontinentale
Ubicazione: Emirati Arabi Uniti, Ras Al Khaimah
Albergo: Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab
Numero di lavoro: 120903
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a Asst. Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
Every day is different, but you’ll mostly be:
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we’re making the right first impression
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on PBX procedures and taking the lead during an emergency or crisis
What we need from you:
- Resort experience within a luxury brand
- Min 1 year experience in similar role, in a resort setting
- Strong skills and knowledge of Opera system
- Excellent communication skills - written and oral
- Adaptability to diverse market and team
- Excellent guest experience skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Noi di IHG abbiamo fatto una promessa. In qualità di uno dei gruppi alberghieri leader a livello mondiale, siamo qui per offrire la vera ospitalità per il bene. Far sentire i nostri ospiti e colleghi benvenuti, accuditi, riconosciuti e rispettati, ovunque si trovino nel mondo. Vuoi far parte del viaggio?
In qualità di primo e più globale marchio di hotel di lusso al mondo, InterContinental Hotels & Resorts è stato un pioniere dei viaggi internazionali sin dagli anni '40, siamo appassionati di condividere il nostro rinomato know-how internazionale e la nostra saggezza culturale in un ambiente davvero impressionante. Siamo tutti molto orgogliosi di essere autentici ambasciatori del marchio InterContinental®️ e di far parte del marchio avrete sete di viaggi, passione per la cultura e apprezzamento per la diversità. Creiamo esperienze stimolanti per coloro che cercano una prospettiva più ricca sul mondo. Se desideri abbracciare un mondo di opportunità, ti diamo il benvenuto nel marchio di hotel di lusso più internazionale al mondo.
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