Assistant Housekeeping Manager - Semiramis Intercontinental Cairo

Under  the general  guidance  and supervision  of  the Executive Housekeeper or  delegate and  within the established IHG policies and procedures, Responsible for the cleanliness of hotel public areas including hotel exteriors. Also, need to train and inspect the performance of assigned public area supervisors and attendants. Ensuring that all procedures are completed as per the hotel's operating standards. In charge and observe cleaning activity of areas including lobby, restaurants, lounges, executive offices, public toilets, garden areas, public corridors, pathway, meeting rooms, ballrooms, perimeter of hotel, heart of the house corridors, locker rooms, staircases etc. Also responsible  for ensuring  the  highest level  of  cleanliness in  public  areas of  the  hotel and  that  attendants are equipped with proper supplies and equipment to perform highest level of cleaning.

Your day-to-day

• Promotes hotel facilities whenever possible.
• Assists in compiling and analysing departmental expenditures.
• Issue supplies/cleaning tools to staff at beginning of shift in order to control cost and inventory.
• Provide feedback on staff performance also report disciplinary problems toexecutive housekeeper
• Conduct job orientation training for newly employed employees.
• Perform related duties on special projects as assigned.
• Replace supervisors in public area when necessary
• Review status  of  assignments and  hand  over any  follow up  action with  oncoming  colleague’s Replacement.
• Complete all paperwork and closing duties before leaving.

• Prepare and distribute assignment work sheets to assigned staff and review priorities.

• Ensure that assigned staff have reported to work and document any late or absent employees.

• Assign duties and coordinate annual vacations and days off for public area staff.

• Maintain complete knowledge of correct maintenance and use of equipment

• Responsible and maintain and Report to Exec. HK the Public Area Budgeted Headcount 

• Manage and train public area attendants and other team members to ensure their performance meets the standards required.

• Responsible for ensuring that assigned public areas staff are equipped with the supplies and 

Equipment needed for daily operations.

• Produce and maintain the highest level of detailed cleanliness in the public areas of the hotel.
• Report all lost and found articles immediately to the desk coordinator.

• Complete work  orders  form for  equipment  maintenance or  repairs  and submit  to  executive housekeeper.

• Assist where necessary to ensure optimum service to guests.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Anticipate guest's  needs,  respond promptly  and  acknowledge all  guests,  however busy  and according to time of day.

• Schedule and supervise deep cleaning and any other projects.

• Daily Tour Record Every One Hour inspections of all public areas, F&B outlets, and storerooms 

to  insure  furniture, curtains,  decorative  cushions and  assets  is in  a  good condition  and  as  per company SOP.

• Adhere to all standards of conduct as outlined in the colleagues’ handbook.

• Report facilities issues promptly utilizing the hotel system.

• Checking Lobby & PA flower`s Maintenance Daily,

• QMS Follow up according standardized time, Responsible for walkthroughs in public areas to assure that outside contractors are completing work to meet hotel standards. (marbles polish pest control glass cleaning) and any other new contractors.

• Provide leadership and continuous monitoring of the work of assigned staff for quality, quantity and efficiency to ensure the highest level of guest satisfaction in public areas.

• Complies with hotels’ health, safety & hygiene policy.

• Informs management about any damage, theft or loss to hotel property.

• Responsible to check staff grooming and hygiene.

• Report all maintenance defects and follow up with engineering.
• Efficiently manage stock control and the maintenance of all equipment.
• Observe and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.
• Ensure that safety procedures are being followed and unsafe condition and work practices are promptly reported.
• Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures. 
• Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.
• Report security incidents and accidents in accordance with the Hotel requirements.  

• A bachelor degree or any relevant studies ideally, you will have [5 years] of proved experience as with relevant Training & certificates.
• Excellent communication skills in both directions of management and the scaled English language score for the position.