Fattorino (190227)

JOB OVERVIEW:

To handle luggage, greet and welcome guests, and be able to explain the features, room amenities, and safety applications. Additional task may be required as needed. The Bellperson reports to the Bell Captains, and the Guest Services Manager.

RELATIONSHIPS:

• Reports to Bell Captain, and Guest Services Manager.
• Guests and visitors.
• Front Office: Guest Relations, Concierge, Front Desk and Valet parking.

RESPONSIBILITIES:

• Welcomes guests and familiarizes them with the hotel and facilities.
• Accompanies guests and delivers luggage to rooms.
• Answers inquiries.
• Informs Bell Captains, Guest Services Manager, and or the MOD of any challenges relating to the hotel or guest.
• Able to give clear directions (Chicago).
• Delivers packages, guest messages, and newspapers.
• Informs Managers of guest challenges.
• Keeps public area and bell storage area clean.
• Notifies Engineering of any mechanical difficulties throughout the hotel.
• Alerts Security of any suspicious occurrences or individuals in the hotel.
• Understands responsibility during all types of hotel emergencies.
• Provides services in absence of Door Attendant.
• Attends meetings and hotel training sessions as required by hotel management.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

• Able to work overnight shifts as needed
• Ability to lift up to 70 pounds
• High school diploma or equivalent; some college is preferred.
• Service oriented.
• Friendly, positive and good natured attitude with daily guest contacts, as well with hotel employees.
• Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel personnel to their understanding.
• Ability to be a clear thinker and can remain calm in pressure situations.
• Must be conscious of culture differences.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.