Development Coordinator, East China

Role Purpose

Perform a variety of administrative duties for managers and/or staff of an assigned business unit or department. Coordinate special projects for the assigned manager(s) to support departmental/division business operations. Serve as a resource for the assigned department or unit, answering questions and providing general program information or follow-up as needed. Maintain departmental paperwork, files, logs and reports, and assist in creating or researching pertinent information for the manager.

Key Accountabilities

• Complete and/or coordinate activities related to assigned special projects; assist in establishing project timetables, action steps and status updates; follow up, as appropriate, to ensure timely execution to meet established deadlines.
• Prepare a variety of departmental reports and/or presentations, gathering and summarizing information from various sources as requested; may create and format reports and presentation materials utilizing various spreadsheet graphics, and/or statistical software as needed.
• Answer inquiries related to daily activities/programs of the work area, and act as a liaison between assigned work area and internal or external contacts to convey appropriate information. Respond to and/or resolve internal/external inquiries regarding problems or complaints as needed. Maintain a consistent, high-quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions; or referring customers to appropriate contacts within the unit, department or division.
• Communicate with existing and potential partners/owners, including handling incoming enquiries and follow-up with potential partners/ owners where appropriate.
• Create pitch and proposal documents for presentation to potential partners/owners.
• Assist with IHG's internal deal approval process; contribute sections to deal approval documents through analysis of projects and market research.
• Assist with the leads screening process and ad-hac support to development marketing program.
• Compose and prepare clear and concise correspondence as requested or required. Review documents, logs, reports or other work products for typographical accuracy and format.
• Provide administrative support to manager or managers within assigned work areas and/or office locations. Organize and expedite the flow of work for manager; follow-up on pending matters; communicate and interpret manager's instructions; and communicate information to staff or clients in manager’s absence. Maintain manager's appointment calendar; coordinate telephone calls, and incoming mail; set up and maintain filing systems, etc. May review, track data from, complete and/or monitor staff itineraries, calendars, expense reports, or other functional reports as needed.
• Perform other administrative support duties as assigned to facilitate the smooth operation of Development team. Prepare reports, charts, presentation data, or logs as required and according to established specifications. Copy, route and file appropriate documents in an accurate and timely manner. Identify and assist in planning for the acquisition of supplies, equipment, office pantry, facilities and services necessary to maintain an efficient operation.

Key Skills & Experiences

Education

Minimum Bachelor's Degree in Business, Hotel Management or related discipline.

Experience

Typically 2-5 years of administrative/secretarial or related experience.

Technical Skills and Knowledge

• Effective oral and written communication skills in both English and Mandarin, for the purpose of conveying information to internal and external stakeholders, or providing information via written reports or correspondence.
• Strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, e-mail, SharePoint, etc.).
• Interest in and basic understanding of hotel development.
• Attention to detail and professional work ethic.
• Good organizational, time management and implementation skills.
• Demonstrated ability to analyze basic database information for the purpose of accurately tracking or maintaining data and reporting trends or inconsistencies.
• Demonstrated ability to handle multiple assignments and projects accurately and with attention to detail.
• Willing to embrace IHG's core values.