Direttore delle sale

Your day to day

• Oversee all aspects of the Rooms Division, including Front Office, Housekeeping, and Engineering.
• Develop and implement strategies to optimize room revenue, occupancy, and guest satisfaction.
• Ensure seamless operations and exceptional service delivery across all rooms-related departments.
• Train, mentor, and motivate team members to achieve performance goals and maintain high standards.
• Collaborate with other departments to enhance overall guest experience and drive revenue generation.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Maintain a strong focus on guest satisfaction, addressing any concerns or issues promptly and effectively.
• Implement and uphold hotel policies, procedures, and standards to ensure compliance and operational excellence.
• Stay abreast of industry trends and best practices to continuously innovate and enhance service offerings.

What we need from you

• Minimum of 4 years of progressive experience in Rooms Division management.
• Proven track record of planning and managing projects across multiple departments.
• Strong leadership skills with the ability to inspire and motivate teams to achieve common goals.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven track record of driving revenue growth and achieving operational targets.
• Fluent in English and Thai languages, both written and spoken.
• Ability to work flexible hours, including evenings, weekends, and holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.