Franchise Hotel - Assistente responsabile del front office
Hotel Brand: Holiday Inn Express
Location: United States, Pennsylvania, Fort Washington
Hotel: Ft. Washington - Philadelphia - (FTSPA)
Numero di lavoro: FRFTSPA1315
Questo annuncio di lavoro è relativo a una posizione presso un hotel di proprietà e gestito da un affiliato indipendente, non da IHG o dalle sue affiliate. IHG non è coinvolta nelle politiche o nelle pratiche di assunzione o di impiego quotidiano degli affiliati.
Facendo clic sul pulsante Candidati, l'utente si candiderà per una posizione presso un hotel in franchising di proprietà e gestione indipendente, non presso IHG o le sue affiliate, e IHG non sarà il datore di lavoro dell'utente.
About Us
HOLIDAY INN EXPRESS & SUITES FORT WASHINGTON, PA
Seeking an experienced, motivated, customer service oriented Front Office Assistant Manager / Guest Services for Torchbearer award-winning Holiday Inn Express and Suites in Fort Washington, PA.
Your day to day
- Assist Managing all Front Office operations including but not limited to guest service and registration, room inventory and availability, policy and procedure implementation, product quality and overall profitability
- Ensure compliance with IHG standards
- Monitor and assess service and satisfaction trends, address issues and make improvements accordingly
- Assist FOM Respond to guest requests, inquiries and issues in a timely and friendly manner
- Confirm all management directions and guest special requests or needs are noted in the Property Management System for action by the appropriate hotel department prior to arrival
- Ensure employees have current knowledge of hotel systems, facilities, pricing and policies, and possess knowledge of the local area and events
- Other duties as directed by Front Office Manager
What we need from you
- High school graduate or equivalent
- Outstanding customer service and leadership qualities
- Excellent communication and organizational skills
- Flexible schedule; must be available to work all shifts, weekends and holidays as needed
- Ability to work well without supervision, and to organize and track multiple projects with large amounts of detail necessary
- Ability to meet deadlines and work well in pressure situations
- Proficiency in Microsoft Word and Excel
What we offer
Benefits * Health and dental insurance offered after 60 days
- 401(k) plan offered after one year/1,000 hours of service
- Eligibility to participate in IHG team member travel rates
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