Guest Relation Coordinator - Crowne Plaza Amman

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands?  We’re searching for a Guest Relations Coordinator capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

● Keeping close contact with guests for feedback, complaints and compliments – and following it up

● Managing, recording and resolving guest or customer complaints promptly

● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

Qualifications:

• Bachelor's degree in hospitality management, or a related field (preferred)
• One years of experience in Guest relation 
•  Excellent verbal and written communication skills
•  Ability to deal with difficult interactions and work under pressure
•  Flexibility to respond to a variety of different work situations
•  A passion for delivering an exceptional level of guest service