Guest Service Agent - Part Time
Albergo Marca: Holiday Inn
Località: Australia, Victoria, Melbourne
Hotel: Melbourne Airport (MELCR), 10 - 14 Centre Road, Melbourne Airport, 3045
Job number: 123985
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Being the smiling face when we greet them via our hotel shuttle bus service driven by you
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from flight information to local sights
What we need from you:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Full Victorian Drivers Licence and confidence to drive a shuttle bus and trailer (no P Plates sorry!)
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- Strong - you'll sometimes need to assist our guests with their luggage at the hotel and shuttle buses
- Availability to work across morning and evening shifts across a 7 day roster
- Full working rights to work part time in Australia
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, on shift meals, free car parking, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Noi di IHG abbiamo fatto una promessa. In qualità di uno dei gruppi alberghieri leader a livello mondiale, siamo qui per offrire la vera ospitalità per il bene. Far sentire i nostri ospiti e colleghi benvenuti, accuditi, riconosciuti e rispettati, ovunque si trovino nel mondo. Vuoi far parte del viaggio?
Travel is a journey. We help make it a joy.
A partire da un'accoglienza calorosa e invitante per tutti gli ospiti, sia che viaggino per lavoro o per divertimento, che si godano una notte veloce o che si rilassino per una settimana. All'Holiday Inn®️ ci impegniamo a rendere i soggiorni dei nostri ospiti più luminosi, aiutandoli a creare ricordi che dureranno per tutta la vita. I sorrisi irresistibili sono la nostra specialità. Dovremmo saperlo, siamo in viaggio dal 1952. Quindi, se puoi aiutarci a diffondere la gioia del viaggio a tutti, ci piacerebbe darti un caloroso benvenuto nella famiglia Holiday Inn®️.
Non soddisfi tutti i requisiti, ma credi ancora di essere perfetto per il lavoro? Non lo sapremo mai a meno che tu non premi il pulsante "Applica". Inizia oggi il tuo viaggio con noi.
