Guest Services Senior 宾客服务主管
Hotel Brand: voco
Location: China, Beijing, Nanjing
Hotel: Nanjing Garden Expo (NKGVO), No.9 Shenghu Road, Tangshan Street, Jiangning District, 211131
Job number: 126315
- Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
- 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
- Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
- 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
- Establishes and maintains effective employee relations
- 与员工建立并保持良好的工作关系
- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
- 对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
- Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
- 确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
- Maintains up to date list of all telecommunication equipment
- 更新列有所有电信设备的清单
- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
- 监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
- 就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
- Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
- 保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
- Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
- 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
- Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
- 进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
- Prepares and controls departmental budgeted
- 准备并控制部门预算
- Performs related duties and special projects as assigned
- 完成被分派的相关工作任务和特殊项目
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- 进行交接班说明工作，确定了解酒店活动和运营要求
- Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
- 在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日
- Works with Superior and Human Resources on manpower planning and management needs
- 与上级领导和人力资源部一起进行人力规划和管理需求。
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
- 与上级领导和财务总监一起编制和管理部门预算。
Noi di IHG abbiamo fatto una promessa. In qualità di uno dei gruppi alberghieri leader a livello mondiale, siamo qui per offrire la vera ospitalità per il bene. Far sentire i nostri ospiti e colleghi benvenuti, accuditi, riconosciuti e rispettati, ovunque si trovino nel mondo. Vuoi far parte del viaggio?
Il marchio Voco prende vita in hotel su cui puoi contare ma che sono abbastanza diversi da essere divertenti. Hotel non soffocanti, dove le persone si sentono a proprio agio per rilassarsi e andare avanti con il relax. Hotel che si basano sulla sostenibilità, in cui ci prendiamo cura del pianeta con la stessa cura con cui ci prendiamo cura dei nostri ospiti e colleghi.
Non soddisfi tutti i requisiti, ma credi ancora di essere perfetto per il lavoro? Non lo sapremo mai a meno che tu non premi il pulsante "Applica". Inizia oggi il tuo viaggio con noi.
