Hotel No.2 – Full Service Hotel (Greater China)
Marchio dell'hotel:
Località: Cina, Shanghai, Shanghai
Albergo: Corp Shanghai, 2° piano, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, distretto di Pudong, 200120
Job number: 126222
Your day to day
People
- Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Recommend or initiate any HR elated actions where needed
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Guest Experience
- Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
- Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
Responsible Business
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Act as public relations representative to raise awareness of hotel and brand in local community
- Drive team member involvement in community organisations, activities and businesses
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
- Perform other duties as assigned. May also serve as manager on duty
Financial
- Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
What we need from you
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
- Must speak Chinese
- Fluent English preferred
Noi di IHG abbiamo fatto una promessa. In qualità di uno dei gruppi alberghieri leader a livello mondiale, siamo qui per offrire la vera ospitalità per il bene. Far sentire i nostri ospiti e colleghi benvenuti, accuditi, riconosciuti e rispettati, ovunque si trovino nel mondo. Vuoi far parte del viaggio?
Abbiamo bisogno di persone come te per fare la differenza e creare esperienze eccezionali ogni singolo giorno. Non limitarti a unirti a un team in crescita di 370.000 colleghi in 100 paesi. Fai risplendere la tua passione. Innova e collabora in tutto il mondo. Abbraccia la tua ambizione.
Non soddisfi tutti i requisiti, ma credi ancora di essere perfetto per il lavoro? Non lo sapremo mai a meno che tu non premi il pulsante "Applica". Inizia oggi il tuo viaggio con noi.