Owner Communications Manager/Associate Manager
Marchio dell'hotel:
Località: Cina, Shanghai, Shanghai
Albergo: Corp Shanghai, 2° piano, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, distretto di Pudong, 200120
Job number: 126480
Key Accountabilities
- Collaborate with Operations and Development to maintain ‘One Version of Truth’ of master owner database and perform dimensional analysis, ensuring a unified view of the GC owner landscape.
- Lead the GC Owner HeartBeat Survey, a comprehensive 360° analysis assessing sentiment across the corporation, functions, industry, and competitors.
- Serve as a knowledge hub, offering key insights on the broader owner community, strategic owners, and critical business issues to support business priorities, growth, and performance.
- Design and implement an annual communication plan, executing it effectively to engage relevant stakeholders.
- Act as the primary contact with the China Owner Association (COA), maintaining healthy relations and representing IHG’s interests.
Key Metrics
Intelligence (10%)
- Conduct the Owner HeartBeat Survey, overseeing all phases from initial planning through execution to analysis, while facilitating cross-functional collaboration.
- Publish the Owner Movement Gazette to highlight key industry trends and their implications, as well as updates on strategic owners’ activities.
Relations (20%)
- Facilitate China Owner Association (COA) meetings.
- Coordinate and execute strategic owners’ engagements as required, tailored to specific business needs.
- Maintain healthy relationships with cross-functional teams and stay informed about the business moves.
Communications (70%)
- Produce quarterly CEO’s owner letter.
- Develop IHG Focus, need-based communications addressing specific business-driven issues with owners.
- Maintain critical communication tools and resources, including database upkeep, the APAC partners program, and ongoing maintenance of strategic owners’ profiles.
Education
- Bachelor’s degree in Communications, Journalism, English, or a related field, or an equivalent combination of education and work-related experience.
Experience and Skills:
- 5-8 years of professional experience.
- Exceptional skills in time management, project management, and organization.
- Strong ability to quickly grasp and address IHG’s business priorities, as well as the specific needs of hotels and owners, to create relevant content.
- Proven ability to collaborate effectively and build strong relationships.
- Familiarity with real estate/commercial/hospitality industry is preferred but not essential.
Noi di IHG abbiamo fatto una promessa. In qualità di uno dei gruppi alberghieri leader a livello mondiale, siamo qui per offrire la vera ospitalità per il bene. Far sentire i nostri ospiti e colleghi benvenuti, accuditi, riconosciuti e rispettati, ovunque si trovino nel mondo. Vuoi far parte del viaggio?
Abbiamo bisogno di persone come te per fare la differenza e creare esperienze eccezionali ogni singolo giorno. Non limitarti a unirti a un team in crescita di 370.000 colleghi in 100 paesi. Fai risplendere la tua passione. Innova e collabora in tutto il mondo. Abbraccia la tua ambizione.
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