Restaurant Manager- All Day Dining & IRD at InterContinental Residences Dubai Business Bay & Crowne Plaza Business Bay (Pre-Opening)

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Restaurant Manager and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Oversee the daily operations of the hotel restaurant, including staffing, scheduling, and coordination of tasks.
• Ensure efficient and smooth service delivery to meet or exceed guest expectations.
• Monitor and manage restaurant inventory, ordering supplies, and controlling costs.
• Implement and enforce standard operating procedures to maintain consistency in service and quality.
• Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment.
• Conduct performance evaluations and provide constructive feedback to enhance staff performance.
• Schedule and manage staff shifts to meet operational requirements and maintain appropriate staffing levels.
• Maintain a high standard of customer service, in both all-day dining and IRD sections., addressing guest concerns and ensuring a positive dining experience.
• Handle guest feedback and resolve issues promptly to ensure a positive dining experience.
• Train staff in customer service principles, emphasizing guest satisfaction and retention.
• Implement strategies to enhance customer engagement and loyalty.
• Monitor and manage the budget for all-day dining and IRD, controlling expenses and maximizing profitability.
• Analyze financial reports, identify trends, and implement strategies for cost reduction and revenue enhancement.
• Ensure compliance with financial policies and procedures.
• Collaborate with the culinary team to plan and develop menus for all-day dining and IRD, considering guest preferences and industry trends.
• Monitor menu performance and make adjustments based on feedback and sales data.
• Ensure proper communication of menu changes to staff and guests.
• Enforce health and safety regulations, ensuring compliance with food safety standards in all-day dining and IRD.
• Conduct regular inspections to identify and address potential safety hazards.
• Implement training programs to promote a culture of safety among restaurant staff.
• Develop and implement marketing strategies to attract and retain customers for all-day dining and IRD. 
• Plan and execute promotional events to drive traffic and increase revenue.
• Utilize social media and other channels to promote the restaurant's offerings.

Ideally, you should possess some or all the following qualifications and experience:

• Preferable candidates with Pre-Opening Hotel experience.
• Proven experience in restaurant management, preferably in a hotel setting.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Financial acumen and ability to analyze financial reports.
• Customer-focused with a passion for delivering exceptional service.
• Familiarity with point-of-sale (POS) systems and restaurant management software.
• Knowledge of health and safety regulations and food safety standards.
• Creative mindset with the ability to contribute to menu planning and development.
• Problem-solving skills and ability to handle challenging situations diplomatically.
• Flexibility to work evenings, weekends, and holidays as required by the operational needs of the restaurant.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.