Responsabile Vendite MICE

Your day-to-day 

Ensures the prospecting, loyalty enhancement, promotion and sales of rooms, conferences and banquets for given segments and applies the hotels' commercial policy.  

Develops the loyalty, market and conquest plans for the defined targets and according to the markets and intermediaries.  

Implements sales action plans (account plans, account goals, strategy by segment, calendar-action plan). 

Maintains and develops his existing markets, anticipates emerging markets and studies the competitive market. 

Travels locally and internationally (client visits, trade fairs, roadshows, training, etc.) while respecting current budgets. 

Ensures the processing of important guest requests in a personalized way and formulates proposals adapted to the requests.  

Establishes estimates according to clients’ requests and conducts commercial negotiations. 

Is responsible for negotiation, site inspections and contract signing. 

Maintains high quality contact with key clients. 

Listens constantly to the clients, pays attention to their reactions and comments and to the eventual reasons for dissatisfaction. Informs his hierarchy in order to make the necessary changes to restore client satisfaction. 

Enters information into Delphi and Opera (with activity management, notes), coordination of inspection visits, fam trip, etc.). 

Rigorously records all information about a potential hotel guest, whether for banquets, conferences or rooms, and transmits this information to the appropriate people. 

Keeps up to date with regards to market trends. 

Knows perfectly our offers in order to be able to provide any information to our guests. 

Keeps informed of all events taking place inside and outside the hotel (fairs, conventions, meetings, exhibitions, etc.) and ensures that all employees present are duly informed. 

Builds and maintains effective relationships with the other departments. 

Conveys the right values and the good behaviors in his service as well as towards his colleagues and his hierarchy. 

Informs the Management Team of any incident or problem that occurs during work hours, particularly those he is not able to solve or whose importance justifies it, whether it concerns work-related issues or employee-related problems.  

Applies procedures and policies within the hotel and all new procedures according to the management orders and submits new propositions to the Management in order to improve the department efficiency. 

Applies the internal procedures in terms of health, hygiene and safety. 

Applies and enforces environmental good practices in his department, particularly as part of the Green Globe certification (waste sorting, black & white printing, paperless meeting, etc.). 

May exceptionally perform other duties at the request of his hierarchy. 

What we need from you 

Higher Degree in Hospitality Management and/or Business Administration. 3 to 5 years of experience in a similar position within a hotel establishment of the same category (4- or 5- star). 

Fluent French and English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable. 

Excellent computer skills and knowledge of Delphi and Opera. 

Strong relational skills, open-mindedness. 

Excellent observation and listening skills.  

Strong communication and negotiation skills.  

Strong organizational skills, reactivity and rigor. 

Adaptability, flexibility, proactivity.