At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Shift Engineer . You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.
As Shift Engineer, under the guidance of the Chief Engineer you will ensure that the Engineering operation during your shift is efficient and productive & in accordance with IHG standards for maximum guest satisfaction.
Duties and responsibilities
Financial returns:
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning
- Maintain the hotel in your qualified trade to the desired standard
- Shift inspection and rectification
- Complete work orders as requested by the Chief Engineer to meet customer requirements
- Initiate/identify project work required throughout the hotel
- Implement and action the preventative maintenance program
- Demonstrate flexibility in changing the work schedule in light of guest priorities
- General building minor maintenance repairs
- Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established
- Ensure plant rooms are checked and cleaned and are in operating order
- Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day
- Conduct lighting checks to ensure all globes are in working order
- Investigate reported faults for laundry and kitchen equipment
- Carry out any minor repairs to guest rooms or public areas
- Liaise directly with departments regarding the completion of work orders and prioritise in order of guest satisfaction
- Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
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- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
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People:
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
- Anticipate guest needs, handle guest enquires, and solve problems
- Create a positive hotel image in every interaction with internal and external customers
- Adhere to hotel brand standards
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assist guests and escort them to locations within the hotel at their request
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guest’s needs
- Maintain current Hotel information to be able to provide information to guests
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- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
- Communicate well to ensure effective shift hand-overs
- Actively participate in organised meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
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- Be open to new ideas and make changes in the job and routine as required
- Work in line with business requirements
- Complete tasks as directed by Management
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- Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
- Seek feedback on areas of shortfall
- Maximize opportunities for self-development
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- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
- Follow standards, policies and procedures
- Meet hotel attendance and grooming standards
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- Work effectively with customers and colleagues from different viewpoints, cultures and countries
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Guest experience:
- Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
- Understands how their role fits with others and contributes to the success of business
- Understands the hotel’s facilities, products and services
- Provides information when requested and promotes hotel’s services, facilities and special events
- Implements department procedures and policies as needed
Responsible business:
- Strive for constant improvement and take responsibility for your own performance
- Adhere to InterContinental Hotel Group Corporate Code of Conduct
- Adhere to Hotel Handbook and general policies and procedures
- Adhere to Engineering Policies and Procedures
- Report problems to Management with suggestions for resolution
- Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.
- Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.
- Report security incidents and accidents in accordance with the Hotel requirements.
This is the lead maintenance job in a full-service hotel. May supervise a small maintenance staff.
Qualifications and requirements
Bachelor degree in mechanical or electrical engineering is a must.
Hotel experience preferred.
Must be able to speak local language(s) good command of English is mandatory
(0-2 years of experience)
Noi di IHG abbiamo fatto una promessa. In qualità di uno dei gruppi alberghieri leader a livello mondiale, siamo qui per offrire la vera ospitalità per il bene. Far sentire i nostri ospiti e colleghi benvenuti, accuditi, riconosciuti e rispettati, ovunque si trovino nel mondo. Vuoi far parte del viaggio?
In qualità di primo e più globale marchio di hotel di lusso al mondo, InterContinental Hotels & Resorts è stato un pioniere dei viaggi internazionali sin dagli anni '40, siamo appassionati di condividere il nostro rinomato know-how internazionale e la nostra saggezza culturale in un ambiente davvero impressionante. Siamo tutti molto orgogliosi di essere autentici ambasciatori del marchio InterContinental®️ e di far parte del marchio avrete sete di viaggi, passione per la cultura e apprezzamento per la diversità. Creiamo esperienze stimolanti per coloro che cercano una prospettiva più ricca sul mondo. Se desideri abbracciare un mondo di opportunità, ti diamo il benvenuto nel marchio di hotel di lusso più internazionale al mondo.
