中餐厅营运经理 Chinese Operations Manager

Manage Chinese Restaurant outlet on a daily basis and coordinate special events. Ensure ompliance with standards of service and operating procedures.

管理中餐厅餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。

To provide an appropriate welcomeat Restaurants for guests and potential guests, maximizing their diningexperience using technical and individual social skills.

在餐厅适当地欢迎宾客和潜在宾客，使用技能和个人的社交技巧使客人获得最好的用餐体验。

Set up a database and guestinformation such as birthday, company address and preferences are recorded andupdated regularly. On their birthday, anniversary or  the significant days, the supervisor herselfwill visit their company to deliver flowers, birthday cake and celebrate thespecial days with them. At least 20 crucial guests willbe visited during a year.

建立宾客信息资料库如生日、公司地址、喜好等记录在内并及时更新。每逢他们生日、周年纪念或重大的日子，主管应亲自拜访他们的公司送上鲜花，生日蛋糕并在特别的日子里为他们庆祝。

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Effectively manage the restaurant by ensuring the following:

有效的管理餐厅，确保以下几方面：

o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

根据部门的标准和程序手册，监督执行的情况

o Adhere to opening and closing procedures

遵循开门和关门的程序

o Adhere to bill paying procedures

遵循帐单支付的程序

o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc

组织有效的交接班例会，确保所有员工知道了解贵宾、特别场合和每日的特

色菜，并推销更好的产品

o Personally meet and farewell a minimum of 80% of your customers

至少亲自接待百分之八十的客人以及与他们告别

o Encourage and motivate staff to provide optimum service during all shifts

鼓励和激发员工提供合适的服务

Bars

酒吧

Carries out effective beverage service by ensuring:

执行有效的酒水服务，确保做到以下几方面：

o Beverages  are  up-sold  and  regularly  replenished,  abiding  by  responsible  alcohol  service regulations

推销酒水并随时为客人添加酒水，遵守酒水服务制度

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒

o Promoting and selling cocktails to guests

向顾客推销和销售鸡尾酒

o Making and presenting cocktails

制作和服务鸡尾酒

o Coffee and tea is served hot and in accordance with standard

根据标准供应热的咖啡和茶

Provide a high quality of serviceto our customer by adopting a positive attitude and keeping the team spirit atthe highest level

以积极的态度和良好的团队精神为客人提供高质量的服务

Greetguests or colleagues with a smile anywhere in the hotel (Front or back ofhouse)

在酒店内任何地方（前场或后场）自始至终对客人或是同事保持微笑和问好

Have a pride in personal appearance, makeup and clothing

对于自我形象，化妆和着装感到自豪和自信

Remainconfidential about all matters of such nature.

对于一切保密事宜保密