宾客关系副经理

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• 在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
• Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• 督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。
• Prepare monthly report on Priority Club Rewards members.
• 准备会员的月度报表
• nspects all VIP rooms prior to arrival
• 检查贵宾的房间
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• 和其它部门紧密配合提供优质服务
• Input guest data into Opera history system
• 录入客人数据到相关系统
• Assist to promote Inter-Hotel sales and in-house facilities
• 协助推广酒店销售和设施.
• Perform such functions as to include but not be limited to:

  完成以下工作：

• Priority Club and regular guest welcome letters
• 会员和普通客人的欢迎信
• Solicitation of Priority Club applications
• 邀请新会员的加入
• Attending to special requests by guests
• 关注客人的特别需要
• Handle guest complaints and refer them as necessary, follows up on corrective action
• 处理客人的投诉，做出相应的行动。
• Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• 根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。