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鲜艳餐厅服务员 Xianyan Service Attendant

2482x804-hotelfoodandbeverage
2482x804-hotelfoodandbeverage
holiday-inn-logo-non-endorsed-digital-green-rgb-horz-2023-ja
holiday-inn-logo-non-endorsed-digital-green-rgb-horz-2023-ja

Hotel Brand: Holiday Inn
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAHQ), Building B,No.888 Shangyin Road, Huaqiao Town, 215332

ジョブ番号: 109514

job overview职位概述

  • Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.

为客人提供快速热情的餐饮服务,根据设定的标准确保餐饮外观的质量。

  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  

遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。

 

At HUALUXE®, we want our guests to feel accomplished and respected.  To help them we need you to offer intuitive Chinese hospitality and:

  • Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
  • Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
  • Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

华邑®酒店,我们让我们的客人感到事业通达,尊重认同。为了达到这个目标,我们需要你提供知礼尊客的中华待客之道,同时还要:

  • 尽显中华礼仪 向客人展示我们标志性的欢迎,并用谦恭得体的中华待客之道来款待我们的客人。
  • 表达尊重认同  通过为客人提供量身定制的服务来认知客人,顺应客人偏好,从而彰显客人独一无二的尊贵身份。
  • 协力成就事业 – 充分理解我们客人的事业及社交需求,主动行动,提供高效准确的服务,力求超越客人期望。

Duties and Responsibilities工作职责

  • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务

  • Communicates to his/her superior any difficulties, guest comments and other relevant information 

与上级领导交流有关疑难,客人意见和其它相关信息。

  • Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

  • Attends and participates in daily briefings and other meetings as scheduled

参加和参与每日的例会和其它计划好的会议。

  • Attends and participates in training sessions as scheduled

参加和参与计划好的培训课程。

  • Prepares for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务:

  • Grooming is impeccable and in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

  • Outlet equipment is clean

设备干净

  • Equipment is sorted and stored

设备分类且存放好

  • Glassware is polished

玻璃器皿擦亮

  • Flatware is polished

擦亮餐具

  • China is clean

清洁瓷器

  • Waiter stations are prepared

准备好服务台

  • Cutlery is placed for buffet and table service

摆放好自助餐桌上的餐具

  • Tables are set

摆设好餐台

  • Reservations are read and familiarized

阅读并熟悉预订

  • Special occasions are ready

准备好特别活动

  • Music is on

放音乐

  • Lighting is on

开灯

  • Outlet is ready for service and guest comfort

酒吧准备就绪为客人提供舒适的服务。

  • Carries out effective service by ensuring:

高效的提供服务:

  • Guests are greeted and seated

迎宾并安排客人就坐

  • Daily specials are explained and upsold

说明并推销每日特价

  • Food orders are processed accurately

准确的下餐单

  • Trays and tray jacks are effectively used

有效的利用托盘和托盘架

  • Food orders are taken quickly

快速的为客人写餐单

  • Payment methods are handled accurately

确的处理付款方法

  • Working areas are cleaned and re-set quickly

快速的清洁工作区和重新布置

  • Bar is clean

清洁的酒吧

  • Used ashtrays are regularly cleaned

定时清理用过的烟灰缸

  • Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

  • Carries out effective beverage service by ensuring:

通过确保以下内容高效的提供饮品服务

  • Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务归定,推销饮料并定时为客人续酒。

  • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒

  • Promoting and selling cocktails to guests

向客人推销鸡尾酒

  • Making and presenting cocktails

调配和装饰鸡尾酒

  • Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

  • Take appropriate action to resolve guest complaints

正确处理客人的投诉。

  • Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

  • Performs related duties and special projects as assigned

承担相关的职责和安排的特别项目。

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