エージェントフロントデスク（190217）
ホテルブランド: ホリデイ・イン
場所：アメリカ、テネシー州、ナッシュビル
ホテル： ナッシュビル-ヴァンダービルト(Dwtn)(BNAVB)、2613ウェストエンドアベニュー、37203
職務番号: 134917
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
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重要な情報:
- 記載されている給与の範囲は、この投稿の時点でこの役割に対して支払うと誠意を持って信じている最低から最高までの給与スケールです。 当社は、最終的に掲載された範囲より多かれ少なかれ支払う場合があり、また、範囲は将来変更される可能性があります。 給与範囲内の従業員の給与ポジションは、関連する教育、資格、認定、経験、スキル、年功序列、地理的な場所、パフォーマンス、シフト、出張要件、売上または収益ベースの指標、ビジネスまたは組織のニーズなど、いくつかの要因に基づいています。
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHGは、人材派遣会社や人材紹介会社からの応募、問い合わせ、または未承諾の履歴書/履歴書を受け付けていません。 代理店のポリシーについては 、ここをクリックしてください 。
