Bellperson Driver

INTERCONTINENTAL.

H O T E L S G ROUP Job Description

JOB OVERVIEW:

Drive hotel van or designated vehicles to and from guest destinations and transport luggage to and from guest rooms in a prompt and safe manner.

DUTIES & RESPONSIBILITIES:

• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles.
• Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest's request.
• Explain and promote hotel facilities, outlets, and services to guest} and provide information to guests regarding local attractions and activities.
• Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.

               Respond appropriatety to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

• Promote team work and quality service through daily communications and coordination with other departments.           
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus some guest service experience or driving experience preferred. Must speak fluent English. Other languages preferred. Valid driver's license required.

This job requires ability •to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects, products and computer equipment Bending, stooping, kneeling

Other:

              Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.

          May be required to work nights, weekends, and/or holidays.

Work Area: Bell Desk, Hotel Entrance, Guest Room, Corridors

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as nonexempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.