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At Kimpton Fitzroy London, we are looking for a Breakfast Manager to join our team of a 12 month fixed term contract (Maternity cover)

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2-minute walk from Russell Square tube station and remember the Piccadilly line runs 24hrs on Fridays and Saturdays.

As a Breakfast Manager, we will support you to: 

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Our Breakfast Manager must ensure that the customers’ expectations are exceeded during their dining experience.  You will be expected to greet the guests, take their orders and be on hand to address any concerns they may have.  You will have direct responsibility for maintaining the highest of standards to ensure guest expectation is consistently exceeded working with the team to achieve a common goal.

As our Breakfast Manager you will:

• Oversee the day-to-day operations of the Restaurant, providing hands-on support for the team whilst always ensuring a 5-star customer service.
• Communicate effectively with customers and team alike. This includes listening to feedback from customers and addressing any concerns they may have, as well as providing clear instructions to team members.
• Work closely with the chefs to create menus and coordinating with servers to ensure that orders are delivered promptly, and collaborating with other managers to ensure that the restaurant runs smoothly.
• Be able to solve problems that arise in the restaurant quickly and efficiently. This includes addressing issues such as equipment breakdowns, team shortages, and customer complaints.
• Be Committed to help build, support, develop, and coach a dynamic workforce, getting the team up to an amazing standard.

To succeed as our Breakfast Manager, you will need: 

• To be able to analyse data to make informed decisions about the restaurant’s operations. This includes analysing sales data to determine which menu items are most popular, tracking inventory levels to ensure that supplies are always available when needed, and monitoring labour costs to ensure that teaming levels are appropriate.
• To be an experienced Food & Beverage Manager at a 4-star property, someone who wants to transition to a 5-star lifestyle environment.
• To be an Assistant Manager from a 5-star property, who is looking to progress. 
• To be experienced in a leading a team. 
• To be confident in delivering great service, have a can-do attitude and always willing to help out where needed – a great team player!
• A passion for providing positive guest experiences, you will be someone who loves to interact with our guests!
• Experience in handling guests queries and concerns.
• To be willing to learn new things and work as part of our wider Hotel team!

We are committed to offer and provide our Breakfast Manager with a competitive salary and a large range of benefits:

• £45,000 per annum plus great IHG perks!
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Plus, the opportunity to take part in volunteering days if you wish to do so.
• We provide every employee company sick pay and life insurance.
• Subsidised childcare support.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow, and develop you as an individual.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days. 

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.