ケータリングセールスマネージャー - voco Orchard Singapore

PEOPLE​

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.​
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.  ​
• Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function.​

FINANCIAL RETURNS​

• Manage weddings / events functions to achieve the optimum departmental revenue targets​
• Follow up on potential sales leads​
• Design and plan wedding packages to maximize the conversions and profitability for the hotel.​
• Negotiate and review weddings / events packages offered to clients​
• Represent the hotel in wedding shows and events as required​
• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.​
• Prepare contracts for confirmed Weddings & social events​
• Be up to date with current wedding trends and competitive packages in the market​
• Confident and professional approach when dealing with clients and wedding suppliers​

GUEST EXPERIENCE​

• Promote guest satisfaction and encourage referrals​
• Handle feedback and resolve complaints from guests​
• Maintain client files and update information daily in accordance with established departmental policies and procedures.  ​
• Follow up with clients regularly during and after departure to ensure satisfaction​
• Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day ​

RESPONSIBLE BUSINESS​

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.​
• Perform other duties as assigned​
• May serve as “manager on duty” as required​
• Prepare event orders, proposals, confirmation and other agreements​
• Perform other duties as assigned​
• Maintaining a close working relationship with Vendors and Partners​

​What we need from you

• Diploma/Degree in Marketing/ Tourism/Hospitality Management/Travel or related disciplines​
• Minimum 3-4 years’ experience in Sales within the Hospitality Industry​
• Good communication skills and shows initiative​
• Committed to working on weekends, public holidays and evenings​
• Well versed in systems such as: Opera​
• Proficient in Microsoft Office applications​
• Flexible work approach​