コンシェルジュ - Kimpton Vividora Barcelona

What’s the Job?
 

Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary.

We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do.

The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.
 

You’ll report to the Guest Experience Manager.

Your day-to-day:
 

• Responsible for greeting and welcoming guests

• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

• Arrange events, excursions, transportation etc. upon request from hotel residents

• Answer the phone and make reservations, take and distribute messages or mail and redirect calls

• Respond to complaints and find the appropriate solution

What we need from you:
 

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in Front Office/Guest Relations department.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us:
 

• Discounted international room rates.

• Room for professional growth in one of the largest hospitality companies.

• Training programmes and access to IHG’s training tool.

• Meals whilst on duty.

• Uniform and laundry service.

• Private health insurance discount.

• Cool work environment and lots of fun!