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Director, Loyalty Operation

ホテルのブランド：
場所： 中国、上海、上海

ホテル： Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120

Job number: 137168

2482x804-channelパートナーシップと忠誠心
2482x804-channelパートナーシップと忠誠心

As one of the first hotel loyalty programs, IHG One Rewards become a popular and award-winning loyalty program among frequent travellers around the world since it launched. With more than 130 million members, it is one of the largest hotel loyalty programs in the world. Our ambition is to be the hotel company of choice for guests and owners.

This role is an exciting opportunity to be part of the team to deliver award-winning IHG One Rewards program.  This role will be responsible for developing and implementing strategies for IHG Greater China’s loyalty and partnership program, driving the growth of IHG One Rewards program and identifying ways to delight members.

 

You day to day

  • Developing and executing loyalty programs that align with IHG brands and values, analyzing consumer data to drive member stay and engagements, optimizing program effectiveness, and collaborating with cross-functional teams to ensure seamless program deployment across all consumer touchpoints.
  • Collaborate with Global Loyalty & Partnership team to continuously optimize the loyalty and partnership program to stay locally relevant and competitive in benefits, member engagement, member life-cycle management and experience design. 
  • Work with IHG Greater China Operations and hotel teams to ensure a member-centric culture, support hotels with scalable solutions to drive enrollment, incremental revenue, benefit delivery, member experiences, and compliance of program policy.  Serve as point person and champion for IHG One Rewards.  Actively engage stakeholders to help facilitate understanding and education of IHG One Rewards program and distill loyalty culture. 
  • Define IHG loyalty program channel(Direct, OTA, TMC, Social and hotel) strategy and roadmap, drive cross channel consistent member experience and build distinction. 
  • Stay abreast of new development on market-wide loyalty programs and partnership opportunities within Greater China and continuously enhance IHG One Rewards’ program design and revenue generation.

 

What we need from you 

  • 10+ years of progressive experience in loyalty program management, preferably in travel, real-estate, hotel or other consumer sector, as well as 5+ years’ experience managing teams and complex projects.
  • Strategic management experience and communication skill required.
  • Demonstrated knowledge and extensive understanding in the areas of loyalty program and hotel operation. 
  • A track record of financial acumen coupled with strategic thinking and rigorous analytics to solve business problems
  • Successfully recruited, developed and retained a high-performing team
  • Demonstrated effective influencing & consensus building skills for the purpose of partnership and relationship building with key internal & external stakeholders.
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. 
  • Strong business acumen and creative problem-solving skills
  • Excellent communication skills (both English and mandarin) including abilities to present to senior and influence and persuade key stakeholders
  • Working effectively across organizations 
  • Excellent leadership and interpersonal skills to achieve results in a matrix environment
  • Bachelor’s or master’s degree in economics, business, hospitality or an equivalent combination of education and work related experience

 

IHGについて

IHGホテル&リゾートでは、世界規模で真のホスピタリティ・フォー・グッドを提供するために協力しています。 本社と世界中に6,000以上のホテルの目的地を持つIHGでのキャリアは、視野を広げるのに最適な方法です。 私たちのユニークな文化と、あなたを支え、刺激を与える素晴らしい同僚を体験できます。 IHGでは、キャリアの旅のどこにいても、達成したいことが何であれ、多くの企業の機会から選ぶことができます。

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

私たちはあなたが最高の仕事生活を送るのを助けるように設計された幅広い特典を提供します。 これらには、多くの施設での印象的な客室割引、年間を通じての充電日、ボランティア日が含まれます。 myWellbeingフレームワークを通じて、お客様の健康、ライフスタイル、職場でのウェルビーイングをサポートすることに取り組んでいます。 私たちはユニークで包括的な文化を提供し、常にあなた(あなたのための場所)が所属し、成長し、違いを生むための余地があります。

私たちの使命は、すべての人を歓迎し、違いを認め合うインクルーシブなチームを作り、同僚が自分らしさを発揮できるように奨励することです。 IHG®ホテルズ&リゾーツは、人種、肌の色、宗教、性別、性的指向、性同一性、国籍、保護された退役軍人の地位、障害、または適用法で保護されているその他のカテゴリーに関係なく、応募者と従業員に平等な雇用機会を提供します。 私たちは、信頼、サポート、受容の文化を促進します。 常に異なる背景、経験、視点を歓迎します。

すべての要件を満たしているわけではありませんが、それでもあなたはその仕事に適していると思いますか? 「適用」ボタンを押さない限り、わかりません。 今日から私たちと一緒に旅を始めましょう。

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