フランチャイズホテル-フロントエージェント
Hotel Brand: Holiday Inn Express
Location: United States, Pennsylvania, Fort Washington
Hotel: Ft. Washington - Philadelphia - (FTSPA)
Job number: FRFTSPA3020
この求人情報は、IHGまたはその関連会社ではなく、独立したフランチャイズ加盟店が所有および運営するホテルでのポジションを対象としています。IHGは、フランチャイズ加盟店の雇用や日々の雇用方針や慣行には一切関与していません。
応募ボタンをクリックすると、IHGやその関連会社ではなく、独立して所有・運営するフランチャイズホテルに応募することになり、IHGが雇用主になることはありません。
About Us
Holiday Inn Express & Suites Fort Washington, Pennsylvania 2023 Torchbearer Award Winner!
We are seeking motivated, experienced and guest service oriented Guest Service Representative.
Your day to day
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computer skills
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
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