Franchise Hotel - Server/Attendant

About Us

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue—a premier lifestyle destination with exclusive shopping, dining, and luxury living—this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you’re looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

Your day to day

Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining, and exquisite ambiance. Which is why the InterContinental Bellevue is searching for a new Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond. 
 
Every day is different, but you’ll mostly be: 

• Creating a warm and welcome to everyone and setting the tone for each guest’s experience. 

• Working with your restaurant colleagues to offer a seamless food service. 

• Anticipating needs of both external and internal guests. 

• Delivering food along with natural, vivid description of food in a seamless manner. 

• Striving to make every meal truly memorable for our guests by serving up high standards with our signature flair. 

• Accurately closing guest checks, processing cash and credit card payments, appropriately settling complimentary items etc. 

• Helping with washing up and other kitchen duties when the team needs you. 

• Minimizing waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents. 

• Take and deliver in-room dining orders accurately and promptly. 

• Set up trays or carts in guest rooms, ensuring proper presentation and adherence to service standards. 

• Working with Minbars in guest rooms, helping refill them as needed. 

• Handle guest inquiries or special requests professionally and efficiently. 

• Maintain cleanliness and organization of the room service station. 

• Taking on ad-hoc duties to keep the service running smoothly. 

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. 

Each InterContinental hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. 

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. 

• True Confidence: having the knowledge and skills to perform your role and giving guests the confidence that they can trust you, to help and support them during their stay. 

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. 

• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner. 

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people. 

What we need from you

What we need from you: 

• Prior serving experience required. Experience serving in a similar 4 or 5* environment preferred. 

• Must possess Valid Food Worker card and MAST permits. 

• Strive for excellence in an eager and motivated manner. 

• Possess the ability to work under pressure and multi-task. 

• The flexibility to work night, weekend, and holiday shifts. 

• Great communication – you’ll be warm, welcoming, and easy to talk to. 

• Exceptional people skills. 

The compensation for this position is $18.28/hour + tips/gratuities. A Temporary Training Wage of $25.28 + tips/gratuities is currently in effect.  

What we offer

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 2.15  hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time:  Accrue 1 hour for every 30 hours worked

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.